Have you decided to research various PEMF Technologies ?
Current and future customers need to clearly understand how we operate as a company. Magnus Magnetica’s underlying “Code” and company architecture is to service and support our customers.
What we promise and how we execute is of paramount importance and sustains our growth and mission. Adhering to an ever-growing list of delivering superior customer support is our compass, guidance system, and what defines our company’s character.
Here is what we promise our current and future customers
+ Your Support Needs
- To continually make ourselves available for any and all questions or considerations related to device operations, service, support and education.
- To provide you with access to the company's CEO regarding any concerns you may have, allowing quick decisions and directives to be made.
- We will never make you wait more than 24 hours before "someone" responds. This only initiates a line of communication rather than immediately initiating actions that address your needs when your post-sale inquiry is made.
- To not tell you that your issue is being escalated or transferred to someone who can offer support when you need help now, as these delays may take another 24-48 hours when escalated.
+ Your Training Needs
- To refer you to Technicians in our network who will provide a basic demonstration of our technology when you are seeking out more information.
- To match you with the most appropriate EquiPulse Technician, Licensed Equine Vet or Rehabilitation Center for hands-on training.
- If you are using our PEMF Technology on humans only, there are additional training resources.
- To provide clinics and educational conferences through the American Association of Equine Therapists and Technicians, a 503 C6 non-profit, that is not brand or equipment biased.
- To not offer an internally fabricated “Certification” program. Those are marketing gimmicks. Many Equine Veterinarians, most of whom are members of AAEP, resent any type of certification to operate therapeutic devices. Additionally, there is no sanctioning of any certifications by any state regulatory agency for non-licensed individuals.
+ Your Sales Inquiries
- To guide you through the sales process based on your needs rather than on the most profitable devices or the devices we need to sell.
- To call, text or email you back within 24 hours of your inquiry, whether you are a prospective customer or a customer who has been with us for a decade.
- To not
- Barrage you with excessive emails about deals and offers after you make a sales inquiry.
- Communicate any erroneous medical claims that are not supported by science and formal studies.
- Broadcast that our high-powered PEMF Devices work better than our competitors as the efficacy of all high-powered PEMF Devices are generally equal.
- Bait/Switch - Tell a prospective customer about our more expensive PEMF Devices, then attempt to sell them the "new thing” that is built with substandard engineering, inferior manufacturing processes and/or lack of Electrical Safety Certificates.
- Be upset or disgruntled if, after explaining our technology and support, you decide to purchase a competitor’s PEMF Device. We respect the fact that you have then made an informed decision.
+ Device Integrity
- To sell PEMF Devices that have received Electrical Safety Certifications from companies such as UL, InterTek and TUV.
- Click here for the Electrical Certification from our manufacturer, PEMF Systems, Inc.
- To sell quality PEMF Devices and not attempt to generate higher margins by acquiring a sub-standard manufacturing company that designs PEMF Devices that are neither safety tested nor elegible for product liability coverage, nor will we manufacture our own PEMF Devices.
+ Warranty, Service, Repairs and Loaners
- To provide a clear and concise process to submit a PEMF Device for repairs directly on our website.
- To offer PEMF Device loaners at no cost in the first six months of ownership and for a small daily fee, based upon the age of the device, after 6 months.
- To not
- Make it difficult for you to have your PEMF Device serviced.
- Generate unreasonable charges for simple repairs.
- Leave it up to "you and the factory to work it out."
- Marginalize your needs because you purchased a PEMF Device through another distributor or because your device is out of warranty.
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